Shipping Policy

WhiteBlack Limited, referred to as "we" and "us", operates the website (Mindzzle.com) referred to as the "Website". When you place an order through this Website, you accept the following terms. These terms are established to ensure mutual understanding and agreement between both parties regarding our services and to protect the interests of both parties.


1. General

Subject to stock availability, we make an effort to keep accurate stock numbers on our website. However, on occasion, there may be an error in our stock count, leading to a situation where we cannot fulfil all your items at the time of purchase. If this occurs, we will deliver the available products to you and get in touch with you to determine if you prefer to wait for the restocked item or receive a refund.


2. Shipping Costs

The shipping fee is calculated during the checkout process, based on the weight, dimensions, and delivery location of the items in the order. The shipping payment will be added to the overall purchase amount and will serve as the final cost for the customer.

 

3. Returns

3.1 Return Due To Change Of Mind

At Mindzzle, we are more than happy to accommodate returns based on a change of mind, provided that the request for return is received by us within 7 days of receipt of the item.

The item must be returned in its original packaging, unopened and in a condition that is suitable for resale.

Once the return is received and accepted, we will process a refund in the form of store credit for a future purchase.

Please note that while we will refund the value of the returned goods, we will not refund the shipping costs that were originally paid by the customer.


    4. Delivery Terms

    4.1 Transit Time Domestically

    Typically, it takes 5 to 10 days for domestic shipments to be delivered. In case of any unforeseen delay, your order might take up to 15 days. If your order doesn't arrive before 15 days, contact us for assistance, and we'll provide a store credit for future purchases.

    4.2 Transit time Internationally

    International shipping typically takes between 10 to 24 days in transit, with the exact duration depending on the courier chosen. An accurate estimate can be provided during the checkout process when selecting the courier.

    4.3 Dispatch time

    Orders are typically sent out within 12-36 hours after payment has been received.

    The warehouse operates from Monday to Friday during standard business hours, except on national holidays when it is closed. During these holidays, measures are taken to minimize shipment delays.

    4.4 Change Of Delivery Address

    Once ordered, the address can't be changed. So, please double check the address at checkout.

    4.5 P.O. Box Shipping

    Mindzzle will only use postal services for delivering to P.O. box addresses. Courier services are not available for these types of addresses.

    4.6 Military Address Shipping

    The shipping of packages to military addresses is possible with USPS, however, courier services do not offer this service.

    4.7 Items Out Of Stock

    Your order will not be dispatched until the out-of-stock item becomes available. In the meantime, the other items in your order will be kept on hold.

    In the event of an item being unavailable, we will process a cancellation and refund for the out-of-stock item and proceed with shipping the remaining items in the order.

    4.8 Delivery Time Exceeded

    Please contact us if the delivery time has surpassed the expected delivery window, so we can initiate an inquiry.


    5. Tracking Notifications

    Once their order is dispatched, customers will receive a tracking link which will allow them to monitor the status of their shipment, as updated by the shipping provider.


    6. Parcels Damaged In Transit

    In the event of a damaged parcel during transit, kindly reject it from the courier if possible and reach out to our customer service team. If the parcel was delivered in your absence, please inform our customer service team for further instructions.


    7. Duties & Taxes

    7.1 Sales Tax

    Sales tax has already been applied to the price of the goods as displayed on the website.

    7.2 Import Duties & Taxes

    The customs duties and taxes for international deliveries will be taken care of ahead of time, without requiring the customer to pay any additional charges when the shipment reaches its destination country.


    8. Insurance

    The insurance coverage for the loss and damage of parcels is up to the value declared by the courier.

    8.1 Process for parcel damaged in-transit

    We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

    8.2 Process for parcel lost in transit

    As soon as the courier finishes investigating the claim, we will proceed with either a refund or a replacement.


    10. Customer service

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