Refund and Return Policy
Return and Refund Policy
Thank you for shopping at Mindzzle. We appreciate your trust in our puzzles. Please read this policy carefully.
Cancellation:
- Once an order is placed, cancellations are not possible, and no refunds will be processed.
Returns:
- You have 7 days from the date of receiving your order to initiate a return.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The return period expires after 7 days, and unfortunately, we can't offer you a refund or exchange.
Process:
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Contact Support:
- To initiate a return, please contact our support team within the stipulated 7-day period.
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Provide Details:
- Share images of the product with our support team. Products must be in their original condition.
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Return Approval:
- Our support team will review your request and notify you of the approval or rejection of your return.
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Shipping:
- If your return is approved, instructions for returning the product will be provided. Customers are responsible for return shipping costs.
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Refund Process:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment.
Damaged Items:
- If you receive a damaged item, please contact us immediately with images of the damaged product. We will arrange for a replacement or refund.
Contact Us:
- If you have any questions about our return and refund policy, please contact us at [support@mindzzle.com].
Remember, we are here to make your puzzle experience delightful. Thank you for choosing Mindzzle!