FAQs

  1. What types of puzzles do you offer?

    • We offer a diverse range of puzzles, including 3D wooden puzzles, metal puzzles, disentanglement puzzles, and more.

  2. Are your puzzles suitable for all ages?

    • Yes, we have puzzles designed for both children and adults. Each product description includes age recommendations.

  3. Do you offer international shipping?

    • Absolutely! We provide worldwide shipping to ensure puzzle enthusiasts everywhere can enjoy our products.

  4. What is your shipping time?

    • Our standard shipping time is 10-20 days worldwide. Please note that delivery times may vary based on your location.

  5. Can I track my order?

    • Yes, once your order is shipped, you'll receive a tracking number to monitor the delivery status.

  6. Do you offer express shipping options?

    • Currently, we only offer standard shipping, but we're working on providing express options in the future.

  7. What payment methods do you accept?

    • We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

  8. Are your puzzles eco-friendly?

    • We prioritize sustainability. Many of our puzzles are crafted using eco-friendly materials, supporting a greener planet.

  9. Can I cancel or modify my order after placing it?

    • Unfortunately, once an order is placed, it enters our processing system, and modifications or cancellations may not be possible.

  10. What should I do if I receive a damaged puzzle?

    • Contact our customer support team immediately with photos of the damaged puzzle, and we'll arrange a replacement.

  11. Do you offer wholesale or bulk purchasing options?

    • Yes, we offer wholesale options. Please reach out to our wholesale team at [support@mindzzle.com] for more information.

  12. Are the puzzle images true to the product?

    • We strive to provide accurate images, but there may be slight variations. Refer to product descriptions for detailed information.

  13. Do you have a return policy?

    • Yes, we have a return policy. Check our 'Returns and Exchanges' page for details on eligibility and the return process.

  14. How can I contact customer support?

    • You can reach our customer support team via email at [support@mindzzle.com]. We aim to respond within 24 hours.

  15. Are your puzzles suitable for educational purposes?

    • Yes, our puzzles are not only entertaining but also serve as educational tools, enhancing cognitive skills and logical thinking.

  16. Can I change my shipping address after placing an order?

    • Unfortunately, we can't guarantee address changes after an order is placed. Please double-check your details during checkout.

  17. What should I do if my puzzle is missing pieces?

    • Contact us with your order number and photos of the puzzle. We'll investigate and send replacement pieces if needed.

  18. Do you offer gift wrapping services?

    • Currently, we don't provide gift wrapping services, but our puzzles come in attractive packaging.

  19. How do I apply a discount code during checkout?

    • There's a field to enter discount codes at checkout. Make sure to apply the code before completing your purchase.

  20. Do I receive all the ordered puzzles together?

    • While we strive to ship orders together, some products may be sourced from different suppliers or experience delays. In such cases, items may arrive separately.

  21. What happens if an item in my order is out of stock?

    • In the rare event that an item becomes unavailable after your order is placed, we'll promptly notify you and offer a suitable replacement or refund for the affected item.